Last Updated: 12/31/2019
Your California Privacy Rights
If you are a resident of the State of California and would like to learn how your “personal information” (as defined in the Shine the Light Law, Cal. Civ. Code § 1798.83) is shared with third-parties, what categories of personal information we have shared with third-parties in the preceding year, as well as the names and addresses of those third-parties, please contact us at: [email protected]
Further, if you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third-party for marketing purposes, please contact us at: [email protected] or telephone us at: 1-855-661-3672. Please be advised that where California State residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with applicable law.
If you have questions or concerns regarding this statement, you should first call the Customer Service department at 1-855-661-3672.
PERSONALLY IDENTIFIABLE INFORMATION COLLECTED
If you choose to submit feedback regarding any Service Professional or Prospective Employer on any of the Sites, we will ask for your name and rating of the entity for which you are providing feedback. Your name will be displayed as you submitted it, and other users of the Site may view your name as submitted. If you do not wish to display your last name, please just submit your first name or first name and last initial along with your feedback.
USE OF PERSONAL INFORMATION
Informed Consent to Be Contacted by Telephone
By registering on a Site, you agree that such act constitutes an inquiry and/or application for purposes of the Amended Telemarketing Sales Rule (16 CFR §310 et seq.), as amended from time to time (the “Rule”) and applicable state do-not-call regulations. As such, notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, and/or on applicable state do-not-call lists, we (and designated Service Professionals) retain the right to contact you via telemarketing (where you supply your telephone number to us) in accordance with the Rule and applicable state do-not-call regulations.
In addition, where you provide “prior express written consent” within the meaning of the Telephone Consumer Protection Act (47 USC § 227), and its implementing regulations adopted by the Federal Communications Commission (47 CFR § 64.1200), as amended from time-to-time (“TCPA”), you consent to receive telephone calls, including artificial voice and pre-recorded messages and/or calls delivered via automated technology, to the telephone number(s) that you provided, from us and designated Service Professionals. You understand and agree that this consent applies even if your telephone number is a wireless number. You further acknowledge and agree that you are not required to consent to the above stated terms to gain access to the Bro’s Offerings.
Bro’s Service Professional Matching
We will retain your information for as long as your account is active or as needed to provide you with access to the Bro’s Search tool and related Bro’s Offerings. If you wish to cancel your account or request that we no longer use your information to provide you with access to the Bro’s Search tool and related Bro’s Offerings, please see the “Opt-Out/Unsubscribe” and/or “Updating, Deleting or Correcting Personally Identifiable Information” sections below.
Submitting Listings/Removing Listings
To post a Listing on our Site we ask that you provide certain personal information. We use this information to contact you regarding adding your Listing on the Site. If you no longer wish to have your Listing appear on the Site, you may have your Listing removed at any time by E-mailing [email protected]
Special Offers and Updates
We send all new registered users of the Bro’s Offerings a welcome e-mail. You agree that we may contact new and existing users of the Bro’s Offerings at any time, via e-mail or other means: (a) with updates and/or any other information that we may deem appropriate for you to receive in connection with your continued use of the Bro’s Offerings; and (b) with information regarding third party products, services, offers and/or promotions that we think might be of interest to you. Out of respect for the privacy of our users, we present the option not to receive these types of communications within the bottom of every e-mail sent by us; provided, however, that we do not have any control over the opt-out mechanisms or practices of any Service Professionals and/or Prospective Employers. If you wish to stop receiving future communications from us, you may also utilize the options set forth in the Opt-Out/Unsubscribe section below.
Customer Service/Administration of the Bro’s Offerings
We communicate with, and reply to, users on a regular basis to provide requested Bro’s Offerings, requested information, customer service and other Bro’s Offerings-related items via e-mail, fax, telephone and U.S. mail. Where you register to access any of the Bro’s Offerings, we use the personal information that you make available to personalize your experience with the Bro’s Offerings and for verification purposes. We may also use your personal information for internal business purposes, such as analyzing and managing our business. We may also combine the information we have gathered about you with information from other sources.
We may also employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from user lists, analyzing data and providing marketing analysis. The agents performing these limited functions on our behalf shall have access to our users’ personal information as needed to perform their functions for us but we do not permit them to use your personal information for other purposes.
Release of Your Personal Information
NON-PERSONALLY IDENTIFIABLE INFORMATION COLLECTED
A cookie is a piece of data tied to information about the user and stored on the user’s computer. We use both session cookies, which terminate when a user closes his/her browser, and persistent cookies, which remain on the user’s computer until manually deleted. We use session cookies to make it easier for you to navigate the Site. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on the Site. We do not link the information we store in persistent cookies to any personally identifiable information that you submit while on the Sites.
We use third-party advertising companies to serve ads on our behalf and to monitor certain pages of the Site for the purpose of reporting Web traffic, statistics, advertisement “click-throughs” and/or other activities on the Site. These companies employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
We collect log files regarding our users’ Internet protocol (IP) addresses, browser types, Internet service providers (ISP), referring/exit pages, platform types, date/time stamps and number of clicks to analyze trends, administer the Bro’s Offerings, track each user’s movements in the aggregate and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Behavioral Tracking/Do Not Track
We may track end-users’ use of the Site in an anonymous, non-personally identifiable manner through cookies and other technology; provided, however, that we never link this information with personally identifiable information about any end-user. We also use Google Analytics on the Sites. The Google Analytics platform does not record personally identifiable information about end-users, but aggregate information and activity only. We do not permit third parties to conduct any behavioral tracking by and through the Site. Users can disable any Site-usage tracking by utilizing the “Do Not Track” or similar options within most major Internet browsers.
To opt-out of receiving e-mail advertising, SMS text-based marketing (where and to the extent permitted by applicable law), telemarketing and direct mail marketing from us, you can follow the instructions at the end of the applicable marketing message or email us at: [email protected]
Notwithstanding the foregoing, we may continue to contact you for the purpose of communicating information relating to your use of the Bro’s Offerings and to respond to any inquiry or request made by you. To opt-out of receiving Bro’s Offerings-related and inquiry response-related messages from Bro’s, you must cease utilizing the Bro’s Offerings and submitting inquiries to Bro’s, as applicable.
Updating, Deleting or Correcting Personally Identifiable Information
At your request, we will inform you of what personal information we have on file for you. In addition, at your request, we will remove and/or modify the personal information that you have provided to us, or that we have collected. You may do so by making the change on our member information page, by e-mailing our customer support department at [email protected], or by contacting us by telephone at the contact information listed below. We ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others or those that would be extremely impractical (for instance, requests concerning information residing on backup tapes).
Please be advised that deleting your personal information will terminate your access to some or all of the Bro’s Offerings. If you wish to continue using the Bro’s Offerings, you may not delete the personal information that we have on file for you.
Third Party Websites
Our Site may contain links to third-party owned and/or operated websites including, without limitation, websites owned and/or operated by Service Professionals and Prospective Employers. Bro’s is not responsible for the privacy practices or the content of such websites. In some cases, you may be able to make a purchase through one of their third-party websites. In these instances, you may be required to provide certain information, such as a credit card number, to register or complete a transaction at such website. These third-party websites have separate privacy and data collection practices and Bro’s has no responsibility or liability relating to them.
Visitors under eighteen (18) years of age are not permitted to use and/or submit their personal information at our Sites. Bro’s does not knowingly solicit or collect information from visitors under eighteen (18) years of age. Bro’s encourages parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
We endeavor to safeguard and protect our users’ personal information. When users make personal information available to us, their personal information is protected both online and offline (to the extent that we maintain any personal information offline). The privacy of your personal information is very important to us.
Access to your personal information is strictly limited, and we take reasonable measures to ensure that your personal information is not accessible to the public. The servers that we store personal information on are kept in a secure physical environment. We also have security measures in place to protect against the loss, misuse and alteration of personal information under our control. Please be advised, however, that while we take every reasonable precaution available to protect your data, no storage facility, technology, software, security protocols or data transmission over the Internet can be guaranteed to be 100% secure.
Computer hackers that circumvent our security measures may gain access to certain portions of your personal information, and technological bugs, errors and glitches may cause inadvertent disclosures of your personal information; provided, however, that any attempt to breach the security of the network, our servers, databases or other hardware or software may constitute a crime punishable by law. For the reasons mentioned above, we cannot warrant that your personal information will be absolutely secure. Any transmission of data at or through the Site is at your own risk.
All of our users’ personal information is restricted in our offices. Only employees or third party agents who need personal information to perform a specific job are granted access to personal information. Our employees are dedicated to ensuring the security and privacy of all user personal information. Employees not adhering to our firm policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.